WHAT IS OUR RETURNS POLICY?
We are sure you will love our products here at Perfect Pillow, but we also know that every once in a while, mistakes can happen. That is why we offer customers a generous 30-day return or exchange policy. We offer a money-back guarantee if your order is damaged, faulty, or different from what was described. We simply ask that your purchase is unused.
WANT TO RETURN SOMETHING?
All we require is proof of purchase, an order reference number, a photo of the item, and whether you wish to return or exchange it. Send us a quick message with this information to sales@savvylifestyle.com and a member of the team will be in contact as soon as possible to arrange the return of the product. Once the item has been received and reviewed, you will be sent either your new items (for exchange) or a refund for the cost of purchase. Refunds are issued directly to the cardholder used for the purchase. You will receive email notifications throughout the return process. Please allow up to seven working days for the refund to process. If you are canceling your order because you've changed your mind, please note that you will have to pay the costs of returning the goods. If you have any other issues regarding your order, feel free to contact us on 01287 772630 or sales@savvylifestyle.com.
MADE TO ORDER
Here at Perfect Pillow, we offer personalised orders, made just for you. In this case, once delivered we are unable to offer arrangements for returns unless the product is faulty.
PRODUCTS SOLD ON PROMOTION
If you have placed an order using a promotional code, refunds will be adjusted accordingly to deduct any promotional discount.
RETURN ADDRESS:
Savvy Lifestyle
North Liverton Industrial Estate
Liverton Mines
TS13 4QZ